Curbside Pickup

 

Curbside Pickup Guidelines

 

  • You will receive an email once a title is available for pickup. Please do not attempt to pick up your curbside order until you have received that notification. For orders containing multiple books, you may receive multiple email notifications. If a certain title is not mentioned in an email, it is not yet ready for pickup.
  • Location and hours: Our curbside location inside the Seminary Co-op Bookstore at 5751 South Woodlawn Avenue. Find our hours of operation here.

  • Email is best: Our team is diligently monitoring our email. If you need to be in touch about your curbside order, please email onlineorders@semcoop.com. Calling the store or emailing a different address may result in a delay in response time. 

  • Masks and social distancing are required. Masks are required in the store, including the lobby. Please also maintain a distance of at least six feet from our bookseller.

  • Orders will be organized by last name and order number. Please come prepared with both. If you have any trouble locating your order, ask our bookseller!

 

Curbside Pickup FAQ

 

  • Can I pick up my order immediately after I've placed it?

All orders, even those in stock, take time to process in store. You will receive an email when books in your order are ready to be picked up.  

  • Is this the fastest way to get my books?

If we have your requested books in stock, curbside pickup cuts out quite a bit of shipping-carrier processing time. There are a number of reasons why your book might not be available immediately; rest assured that we will let you know as soon as each book is ready to pick up. This is all to say that it depends, but yes, curbside pickup often expedites the process.

 

  • How long will I have to pick up my order? 

Your order will be available for pickup for three weeks, after which, if we haven't heard from you, we will ship your order to the shipping address associated with the order. If you know you will not be able to pick up your order within this three-week window, you can email onlineorders@semcoop.com with any necessary details needed to successfully ship your order. Otherwise, we'll work off the information we have. These shipments are mailed free of charge so we will not coordinate for additional payment.

 

  • What is the cost of curbside pickup? 

Curbside pickup is free of charge. 

 

  • Can my family member or friend pick up my order for me? 

Yes, absolutely. They will simply need to provide the order number and your last name. 

 

  • Can I order a book for curbside pickup even if it hasn’t been released yet? 

Yes, this is not a problem. 

 

  • If I received the wrong books or damaged books, or if I am missing something I believe should be in the order, whom should I contact? 

We encourage you to check your bag before leaving the pickup site. However, if you do find a problem with any of your books, please contact us at onlineorders@semcoop.com.

  

  • How are you ensuring staff and community safety during curbside pickup? 

The safety of our staff and of our community is the highest priority. Our booksellers are equipped with face masks, antibacterial spray, and towels,. They adhere to social distancing measures during the pickup process, and we ask that our customers do the same. Masks are required.