Local Delivery

Delivery Guidelines

 

  • Email is best: Our team is diligently monitoring our email. If you need to be in touch about your delivery order, please email delivery@semcoop.com. Calling the store or emailing a different address will result in a delay in response time.

  • We will hold delivery until the entire order is fulfilled: With a few exceptions, we will hold your order until all items are present. This means that if a requested book is out of stock, we will place a new order from the publisher and deliver the full order all at once. If a given book is either not yet released or backordered with the publisher and threatens to delay delivery for a significant amount of time, we may decide to deliver your order in two or more installments. 

  • If you have specific instructions for the driver: Please add these to the comments field on the order page or delivery@semcoop.com with specific directions for where to leave your package.

  • Please practice social distancing: All deliveries are contactless. We ask that you keep your social distance. If for any reason you plan to meet the driver, please wear a mask.

  • The driver is unable to provide further information: The driver will not have details regarding other orders you’ve placed, the contents of the parcel, store logistics, etc. Please refer to our FAQ below or respond directly to this email if you have a question. 

 

FAQ

 

    • Is this the fastest way to get my books?

If we have all of your requested books in stock, local delivery cuts out quite a bit of shipping-carrier processing time. If we do not have an item you’ve requested in stock, we will order in a new copy from the publisher, which adds to your wait time. This is all to say that it depends, but yes, local delivery often expedites the process.

 

    • Can I do delivery even if I don’t live in 60615 or 60637?

At the moment, no. If you’ve got a friend in Hyde Park, though, we’d be happy to drop it off with them so long as they know to expect it. 

 

    • Can I combine orders for delivery?

Unfortunately, we are not currently set up to combine delivery orders. 

 

    • Once my delivery window has been set, can I change it? 

Please email us at delivery@semcoop.com if you would like to request a change. We will accommodate your request if at all possible. 

 

    • What is the cost of delivery? 

Our delivery charge is $5.00. 

 

    • Can I tip the delivery person?

Our delivery drivers will not be accepting tips, but if you would like to donate to the stores, you can do so at this link

 

    • Can you specify at what time during the delivery window I will be receiving my order? 

No, unfortunately we cannot. 

 

    • Can my family member or friend request to have books delivered to my residence since I am in the delivery zone? 

Yes! We’d be happy to do this. 

 

    • What if one of my books isn’t released yet? Will you still hold the rest of the order until then? 

With a few exceptions, we will hold your order until all items are present. This means that if a requested book is out of stock, we will place a new order from the publisher and deliver the full order all at once. If a given book is either not yet released or backordered with the publisher and threatens to delay delivery for a significant amount of time, we may decide to deliver your order in two or more installments. 

 

    • If I received the wrong books or damaged books, or if I am missing something I believe should be in the order, whom should I contact? 

Please email us at delivery@semcoop.com 

 

    • Is the store open? 

The safety of our staff and our community is our primary concern, and as such, we have no plans to reopen the store to the public at the moment. Rest assured we will let our customers know as soon as we have settled on a reopening strategy. 

 

    • Is the store doing curbside pick up? 

The safety of our staff and our community is our primary concern, and as such, we do not have a curbside pick-up option at the moment. Rest assured we will let our customers know if and as soon as this changes. 

 

    • How are you ensuring staff and community safety during delivery? 

The safety of our staff and of our community is the highest priority. Our bookseller-drivers are equipped with gloves, antibacterial spray and towels, and face masks. They adhere to social distancing measures during the entire delivery process, and we ask that our customers do the same.